Wednesday, December 9, 2009

Coke v. Pepsi...Yeah, Definitely Coke!

I work at Panera Bread part-time just to make money to fill the gas tank. So today I worked during the lunch shift when the Pepsi delivery man came to drop off our 2-liters for catering orders. I was busy by the registers when one of my managers cam up to me and said, "Stephanie, we had a catastrophe in the back." I'm thinking oh goodness, what do I have to clean up?! She then told me the Pepsi guy came and was bringing in the pop on a dolly when he got caught in a narrow space. Naturally, two bottles fell and burst on the floor. She said, "It got on..." and then I chimed in and said, "Not my new winter coat!!!!" She's like, "Yes!"

As I'm walking to the back to asses the damage, I'm thinking not about the newness of the coat, but what am I going to wear in the freezing temperature outside and the 40 mph wind gusts today? I'm envisioning my coat sopping wet dripping with that sticky syrup. I get to my coat and thankfully it just got wet on the bottom. It was a ton better than I thought, but it still had pop on it in which I will have to get dry cleaned.

As I am trying to dress my coat's Pepsi wounds, this Pepsi guy is just walking back and forth. He just said the pop just sorta fell down and my coat smells like Pepsi now. Not even an apology was heard from him. He was nonchalant about the situation. I really wasn't upset. It's just a coat that can be easily cleaned. An apology would be nice though...

My general manager then was asking this incompetent delivery man if she will be reimbursed for the two bottles of pop that he broke and for my dry cleaning bill. He, not really bothered by the situation, said he didn't think so. And that was it. Boy was she storming around. She called the Pepsi supervisor and they said nothing would be reimbursed too. She said that even one of her associates' coat was soaked due to this guy's clumsiness. The supervisor didn't care either and didn't apologize too. My manager was even more upset. She then told me that our store would reimburse me for my dry cleaning bill.

I always have preferred Coke over Pepsi. This just seals the deal. What poor customer service given by one of the world's top beverage producers! They were very insensitive to their customer's concerns...a BIG "no no" in the business world.

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